Privacy Policy
How we handle your personal information, in plain English.
This privacy policy explains how Manchester CCTV Drain Survey ("we", "us", "our") collects, uses, and protects personal information when you use our website at manchestercctvdrainsurvey.co.uk or contact us for a quote. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What personal data we collect
When you request a quote through our online form or contact us by telephone, we may collect the following information:
- Your name
- Telephone number
- Postcode or address of the property requiring a survey
- A brief description of the issue or service you need
We do not collect any special category (sensitive) data, nor do we use cookies for advertising or tracking purposes.
Why we collect your data
We use the information you provide solely to arrange CCTV drain survey quotes and schedule callbacks. The legal basis for processing your data is legitimate interest (we need your contact details to respond to your enquiry) and, where you proceed with a booking, performance of a contract (we need your details to carry out the service you have requested).
How we use your data
Your personal information is used to:
- Provide you with a quote for our drain survey services
- Arrange and confirm survey appointments
- Contact you with follow-up information related to your enquiry
We will never use your data for unsolicited marketing, and we will never sell or rent your information to third parties.
Who we share your data with
We do not share your personal data with any third parties beyond our hosting provider, which stores data securely on servers within the United Kingdom. We do not use third-party analytics, advertising networks, or data brokers.
How long we keep your data
We retain your personal information for up to 12 months after your last contact with us. After this period, your data is securely deleted. If you become a customer, we may retain records for longer where required for accounting or legal obligations.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate or incomplete information
- Erase your data (the "right to be forgotten")
- Restrict the processing of your data in certain circumstances
- Data portability — receive your data in a structured, commonly used format
- Object to processing based on legitimate interest
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
How to contact us
If you have questions about this privacy policy or wish to make a data request, you can reach us by telephone on 0161 413 3290 or by using the contact form on our website.
Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page. This policy was last reviewed in April 2026.